By booking with LimoLux USA LLC you agree to the following. These terms apply to every trip.
Every trip is pre-arranged. Your rate is confirmed during booking based on the trip, vehicle and timing, and a booking is final once we confirm it. Added stops, extra wait time or route changes may change the final total.
A valid credit or debit card is required. A 50% advance, paid through a secure payment link, confirms your reservation, and the balance is due before the service. By paying, you authorize LimoLux USA LLC to charge the card for the agreed amount and for any additional charges described in these terms, such as extra wait time, added stops or cleaning. We do not store raw card data; payments are processed by a third-party payment provider.
Gratuity is not included in the price. It is entirely optional and is never added automatically.
Cancellations must be sent in writing to info@limoluxusa.com. Sedans and SUVs require 24 hours' notice. Larger vehicles, weddings and large events require 30 days. The deposit is non-refundable. Any amount paid beyond the deposit is refunded within 10 business days when the cancellation is on time. No-shows and late cancellations are charged in full.
Included wait time is 45 minutes for domestic flight arrivals and 60 minutes for international arrivals, counted from actual landing, and 15 minutes for all other pickups. Time beyond that is billed in 15-minute increments at the hourly rate. We track flights, so delays are adjusted at no charge.
Seatbelts are required for all passengers while the vehicle is moving, and the number of passengers cannot exceed the vehicle's seating capacity. Children who must use a restraint by law must use one. We provide infant and booster seats with advance notice: one per booking is free and each additional seat is $30. The parent or guardian is responsible for securing the child. Please declare all children when you book; a child who needs a seat that was not requested may cause the trip to be refused, which is treated as a no-show.
We are pet friendly. Please tell us in advance the size of your pet and whether it travels in a carrier. Service animals are always accommodated as required by law.
Smoking, vaping and eating are not allowed in our vehicles. We may end a trip without refund for threatening or intoxicated behavior, illegal substances, weapons, or conduct that puts the chauffeur, other passengers or the vehicle at risk.
If professional cleaning or repair is needed because of passenger conduct, the cost is billed to the client. We will notify you in writing, with photos where applicable.
We are not responsible for items left in the vehicle. If we find an item, we will contact you and may hold it for up to 7 days; handling or shipping fees may apply.
Our liability for any claim related to a trip is limited to the amount paid for that trip, except in cases of gross negligence or willful misconduct. We are not liable for delays caused by traffic, weather, road closures or other events beyond our control.
These terms are governed by the laws of the State of Florida. The parties will first try to resolve any dispute in good faith.
We may update these terms; the version in effect when you book applies to your trip. Questions: info@limoluxusa.com or +1 (786) 707-5160. This page is also provided in Spanish and Portuguese for convenience; if there is a difference, the English version prevails.